A Disney anunciou uma mudança na política de cancelamento por causa do coronavírus:
- Para quem tem cruzeiro marcado entre hoje dia 6 de março até o dia 31 de maio de 2020, eles vão permitir remarcação sem multa até 1 dia antes do embarque, com crédito de 100% para ser usado no prazo de 1 ano da data de embarque original.
- Para quem tem cruzeiro marcado na Europa até 25 de julho de 2020, eles vão permitir remarcação sem multa até 1 dia antes do embarque, com crédito de 100% para ser usado no prazo de 15 meses da data de embarque original.
- Para quem tem cruzeiro na Europa com saídas em 13, 18 ou 25 de julho, eles vão permitir remarcação sem multa até 1 dia antes do embarque, com crédito de 100% para ser usado no prazo de 15 meses da data de embarque original e o pagamento final pode ser feito até 30 dias antes do cruzeiro (ao invés do prazo padrão de 120 dias antes).
Atenção que não é um reembolso, e sim um crédito para remarcação de um cruzeiro futuro. Eles estão começando hoje com remarcações de cruzeiros em março, se você tem cruzeiro em abril ou maio eles ainda não estão fazendo essas mudanças hoje.
Na hora de remarcar, se tiver diferença de preço para o novo cruzeiro você vai pagar a diferença, e se o novo cruzeiro for mais barato, você receberá a diferença em crédito de bordo para gastar no navio.
Para quem vai viajar e não quer cancelar, eles anunciaram também novas medidas de prevenção ao coronavírus. Veja o texto que foi enviado hoje para os agentes de viagem:
Todos os passageiros terão a temperatura medida antes do embarque, e novas restrições para passageiros que vão parar nas Bahamas e na Jamaica. Eles vão continuar atualizando esses protocolos conforme necessário.
A partir desta sexta-feira dia 6 de março, todos os passageiros e tripulantes terão a temperatura checada por uma enfermeira com um termômetro sem toque antes de embarcar. Quem tiver temperatura superior a 38 graus vai ter que passar por uma consulta médica adicional e poderão ter o embarque negado junto com seus companheiros de viagem.
Como eles já faziam antes, todos os viajantes que não estão se sentindo bem e com sintomas gastrointestinais e de gripe (com febre acima de 38 graus, calafrios, tosse ou dificuldades respiratórias) não podem embarcar.
Se o cruzeiro for parar em Nassau ou Castaway Cay, as Bahamas não permitem que ninguém desembarque se a pessoa tiver ido a China, Coréia do Sul, Itália ou Irã nos 20 dias anteriores ao cruzeiro. Essas pessoas talvez possam viajar mas não poderão visitar as Bahamas.
Se o cruzeiro vai parar na Jamaica, além desses países eles também não permitem pessoas que tenham visitado Singapura nos 14 dias antes do cruzeiro. Essas pessoas não poderão viajar.
Todos os passageiros e tripulantes que estiveram na China, incluindo Hong Kong ou Macau, Coréia do Sul, Itália, Irã ou Japão nos últimos 14 dias antes do cruzeiro não poderão embarcar nos navios da Disney.
Todos os passageiros e tripulantes que tiverem tido contato com pessoas desses locais, incluindo conexões nesses locais, não poderão viajar; assim como pessoas que tiveram contato com alguém infectado pelo COVID-19 (coronavírus) ou que esteja sendo monitorado por possível exposição ao vírus. Passageiros que tenham reservado a parte aérea com a Disney Cruise Line vão ter automaticamente seus vôos redirecionados para rotas alternativas. Passageiros que tenham reservado vôos por conta própria devem contactar as cias aéreas de acordo.
Passageiros que tem cruzeiros marcados entre hoje e 31 de maio de 2020, poderão remarcar suas reservas até o dia antes do embarque e receber um crédito de 100% para ser usado em um cruzeiro futuro no prazo de 12 meses da data do cruzeiro original. Você pode fazer essa mudança ligando para 1-866-325-2112. Este crédito é não-reembolsável e as tarifas vigentes serão aplicadas.
Veja o texto em inglês na íntegra (primeiro email):
Disney Cruise Line® is sending a SeaMail this morning to travel agents with clients booked, as well as guests booked on upcoming sailings to provide them with an update on the proactive steps Disney Cruise Line is taking related to Coronavirus Disease 2019 (COVID-19).
The following guidelines have been updated to include temperature checks for all guests prior to boarding and additional guidance for guests sailing to The Bahamas and Jamaica. These guidelines are likely to continue to change over time as additional details become available. Please note that major changes to the current policy are bolded for your convenience.
As is always our practice, we screen all guests and crew members before they board, and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail.
Beginning Friday, March 6, all guests and crew members will have their temperature checked by a nurse with a no touch thermometer prior to boarding. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
If your client’s cruise includes a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These guests and Crew Members may be able to sail but will be unable to visit The Bahamas.
If your client’s cruise includes a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow guests who have traveled from, to or through Singapore within 14 days of arrival to disembark. These guests will be unable to sail.
As a reminder, any guest or crew member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not be able to board our ships.
Additionally, any guest or crew member who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with COVID-19, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
Finally, guests scheduled to sail between now and May 31, 2020, can now change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date. You can make this change by calling 1-866-325-2112. The credit is non-refundable and standard prevailing rates will apply.
Email na íntegra sobre os cruzeiros da Europa até 25 de julho:
Dear Luciana Misura,
Thank you for choosing a Disney Cruise Line vacation for your clients. As they prepare for their European cruise, they probably have questions and concerns about Coronavirus Disease 2019 (COVID-19), and they should know that we are taking precautionary steps to protect our guests and crew members. Your clients’ health and safety, as well as that of our crew, is our primary focus. We are also committed to keeping them informed and updated, and are happy to address any questions they have in advance of their cruise and once they’re onboard.
Currently, we have not made any changes to our European itineraries, though we are closely watching the situation in Italy. We are monitoring global developments and following the guidance of public health authorities and ports of call regarding who they will allow to disembark based on travel history and health screenings. We will notify you and your clients should itinerary changes be necessary.
In the meantime, please note that, for our departures from the U.S., the following guidelines are in effect and are likely to continue to evolve as more information becomes available:
Currently, any guest or crew member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not be able to board our ships.
Any guest or crew member who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with coronavirus, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
As is always our practice, we screen all guests and crew members before they board and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail. All guests and crew members will have their temperature checked by a nurse with a no touch thermometer prior to boarding, regardless if they are symptomatic or feel unwell. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
If any of these situations apply to your clients, please contact us at 1-866-325-2112 or 407-566-3510 so that we can discuss their options.
Additionally, given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our guests. Guests currently booked on European cruises through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date by calling the telephone number above. The credit is non-refundable and standard prevailing rates will apply.
Disney Cruise Line consistently receives among the highest public health inspection scores. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. Some of these procedures include:
Training for all of our crew members on how best to prevent the spread of illness onboard.
Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
Cleaning of all staterooms twice a day, and additional disinfection when necessary.
Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.
According to public health authorities, you and your clients can also help prevent the spread of illness by frequently washing your hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. In addition, Disney Cruise Line has sanitation wipes conveniently available in multiple places on its ships, including entrances to dining areas. Covering your nose and mouth with a tissue (or with your upper sleeve) when sneezing, and avoiding sneezing or coughing into your hands or without covering your nose and mouth, is recommended.
If at any time during your clients cruise they believe they are ill, we ask that they please contact the ship’s Health Center immediately. Our doctors and nurses are available to make sure they receive the appropriate medical care.
We will continue to provide you and your clients with information as this situation evolves and we appreciate your patience and understanding. We look forward to welcoming you clients aboard.
Sincerely,
The Cast and Crew
Disney Cruise Line
Email na íntegra sobre os cruzeiros na Europa de 13, 18 ou 25 de julho:
Dear Luciana Misura,
Thank you for choosing a Disney Cruise Line vacation for your clients. As they prepare for their European cruise, they probably have questions and concerns about Coronavirus Disease 2019 (COVID-19), and they should know that we are taking precautionary steps to protect our guests and crew members. Your clients’ health and safety, as well as that of our crew, is our primary focus. We are also committed to keeping them informed and updated, and are happy to address any questions they have in advance of their cruise and once they’re onboard.
Currently, we have not made any changes to our European itineraries, though we are closely watching the situation in Italy. We are monitoring global developments and following the guidance of public health authorities and ports of call regarding who they will allow to disembark based on travel history and health screenings. We will notify you and your clients should itinerary changes be necessary.
In the meantime, please note that, for our departures from the U.S., the following guidelines are in effect and are likely to continue to evolve as more information becomes available:
Currently, any guest or crew member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not be able to board our ships.
Any guest or crew member who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with coronavirus, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
As is always our practice, we screen all guests and crew members before they board and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail. All guests and crew members will have their temperature checked by a nurse with a no touch thermometer prior to boarding, regardless if they are symptomatic or feel unwell. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
If any of these situations apply to your clients, please contact us at 1-866-325-2112 or 407-566-3510 so that we can discuss their options.
Additionally, given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our guests.
Guests currently booked on European cruises through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date by calling the telephone number above. The credit is non-refundable and standard prevailing rates will apply.
Alternatively, guests currently booked on our July 13, July 18 and July 25 European sailings may delay their final payment to 30 days prior to their sailing.
Disney Cruise Line consistently receives among the highest public health inspection scores. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. Some of these procedures include:
Training for all of our crew members on how best to prevent the spread of illness onboard.
Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
Cleaning of all staterooms twice a day, and additional disinfection when necessary.
Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.
According to public health authorities, you and your clients can also help prevent the spread of illness by frequently washing your hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. In addition, Disney Cruise Line has sanitation wipes conveniently available in multiple places on its ships, including entrances to dining areas. Covering your nose and mouth with a tissue (or with your upper sleeve) when sneezing, and avoiding sneezing or coughing into your hands or without covering your nose and mouth, is recommended.
If at any time during your clients cruise they believe they are ill, we ask that they please contact the ship’s Health Center immediately. Our doctors and nurses are available to make sure they receive the appropriate medical care.
We will continue to provide you and your clients with information as this situation evolves and we appreciate your patience and understanding. We look forward to welcoming your clients aboard.
Sincerely,
The Cast and Crew
Disney Cruise Line
Luiz Gustavo says
Isto é um absurdo.
Temos direito a reembolso.
Cancelamento foi feito pela empresa.
Quero meu reembolso agora!!!!
Luciana Misura says
Se o seu cruzeiro foi cancelado pela Disney você tem direito a reembolso integral. Você está lendo uma notícia de antes do cancelamento, veja: https://www.amocruzeirodisney.com/cruzeiros-disney-cancelados-por-causa-do-coronavirus/